National University Health Services Group (NUHSG) – JurongHealth Campus’s vision is to improve the health of the community through better and more cost-effective care, nurturing the next generation of healthcare professionals, world class research and empowering people to take ownership of their health.

Jurong Health Campus and Austco Marketing & Service Asia Pte. Ltd formed a strategic partnership when Austco’s Tacera brand was chosen as the VoIP Nurse Call System. Austco’s Tacera solution offers a range of features and functionality to improve patient outcomes and operational workflows that were ideal to execute Jurong Health’s mission; To advance health by synergizing care, education and research, in partnership with patients and community. The Tacera brand is the only Nurse Call solution on the market that delivers VoIP Internet Protocol to the patient’s bedside providing the infrastructure for future products and services through internet-based protocols.

A key benefit of the Tacera solution is its seamless integration as the trigger component of the Integrated Code Blue System that provides the fastest Code Blue rapid response in Singapore. The time from the initial trigger until an Intensive Care Specialist is treating a patient has been reduced from 7-10 minutes to 2.6-2.8 minutes. This means that the patient is treated within the “Golden 5 minutes” thereby reducing the risk of hypoxic brain damage while improving chances of recovery.

A media briefing was held to share on JurongHealth Campus’s Code Blue initiative. A first-of-its-kind in Singapore, the initiative is a collective effort by various teams including ICU, Nursing, FM, BME, MI, etc., where a series of rapid response systems, the right activation parameters and good clinical responses are saving lives at Ng Teng Fong General Hospital (NTFGH).


Media Coverage: 


Channel 8 News Singapore Hospital Code Blue

Video with English subtitles:

First-of-its-kind in Singapore, NTFGH’s Code Blue initiative activates emergency response team to rush to a patient requiring resuscitation within 2.6 minutes

Getting to a Patient Within 2.6 Minutes
Ng Teng Fong General Hospital has a Code Blue activation system that gets the emergency response team to a patient who requires resuscitation, all within 2.6 minutes.

About Austco Communication Systems:

Austco is a worldwide provider of IP Nurse Call Solutions with over 27 years experience in the healthcare market, across 4500+ sites, in over 60 countries. With products designed to comply with global healthcare standards, the Austco team is fully committed to providing quality products and global support services to all our clients. Our flexibility to integrate into various technologies enables a healthcare facility to continue to drive efficiencies to achieve an overall quality healthcare solution.

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